Digital Travel Claims Solution from Charles Taylor Assistance Wins Major Award

Charles Taylor Assistance has won the Completely Digital: Digital Excellence Award in the LV= GI Claims Partner Awards.

The award comes after Charles Taylor Assistance became first to develop straight through digital claims processing for LV= travel insurance customers. This optimises customer service and choice by enabling a significant proportion of  LV= simple medical claims registered online (such as retrospective GP visits) to be automated from end to end.

LV= comments, “This award is designed to recognise a great example of a digital or data solution from a supplier partner that has delivered tangible benefits to the way in which we work.”

Morgan Simpson, Head of Client Relationships at Charles Taylor Assistance, says, “Our digital developments have made us trailblazers in the travel claims sector, and we’re delighted to receive this prestigious award. Today, within just 5 minutes of registering a claim online, LV= customers receive either an immediate automated payment, automated repudiation or automated request for more information. Our digital solution also processes customer information through our automated fraud detection engines, and enables us to capture, analyse and share real time and reported claims data to constantly refine claims journeys.”

Charles Taylor provides insurance services, claims solutions and technology platforms to all parties across the global insurance market. Its technical expertise, technological tools and breadth of solutions enable its clients to outperform, by addressing complexities and challenges across every stage and aspect of the insurance life cycle and operating model.

Charles Taylor employs approximately 4,000 staff in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. It has earned the trust of a diversified, blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

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